Why the distribution rate can not arrive 100%?
Answer£ºGeneral speaking, the ad will be checked after finish distribution in several hours. In this period of time, the ad will have been taken away by the householders. And addressed ad checking by telephone will be performed when finish our distribution in 3 days. And in this period, the great masses of ad have been taken away by householders (not the recipients). So we recognized the rate of our distribution is more than 90%.
Would you like to fetch the ads by Topname?
Answer£ºGeneral speaking, we would like ask our customers to deliver their ad to our relevant distribution station. But when we get a lot of advertisements, we'd like our customers can deliver their ad to our distribution center, and we will sort them in 1 day to deliver.
How to assure the safety of our data when we choose your Topname helps to distribute the addressed ad?
First we will sign a confidential agreement; it will be a process to improve the trust between each other. Besides, we can adopt other 2 ways:
1. Take the e-file of named list to our Topname and supervis the clean up process in the field. Then we will delete the data. In case of the data is a great deal, it will take couple days.
2. We can bring the software to your Topname, clean up in the field then delete the data.
Why Top-name can not supply the data sales service of your addressed advertisement?
Our Topname just supplies the service of distribution but not data sales. However, we have some strategic cooperation companies can supply the service to you. Please send your mail to sales@Topname960.com if you need.
And we will reply you as soon as possible.
Why the customers should supply the addressed data to Top-name for their addressed distribution?
The customers should send the addressed list by email before the addressed distribution. We will check it and match the zip code according to TOPNAME¡¯s MAP which can match the goods to every relevant postman. In addition, in order to increase improve the quality of, we will check the list and delete the error, repeat data.
Can Top-name provide the detail list of delivery?
After the delivery in the supervision of the process, our supervisors will take delivery of the specific details list with you to check on the delivery area (about 10% of the delivery area). Because the list is the bottom data of the special details, the list will be returned to our Topname when we finish the supervisory.
Does TOPNAME supply the detail delivery scheme?
Before we provide the delivery service, we will try to be familiar with your product in advance. Then TOPNAME will make a detail delivery scheme by selecting the community, line accordingly.
How to assure the quality of distribution?
We split the zip code according to TOPNAME¡¯s way. For example, we split the Shanghai¡¯s zip code into 846 little zip code. And every postman is in charge of their relevant little zip code. The postmen are managed by their distribution station manager. There is a professional checking team to check the distribution quality. We formulated the strict regulations and standard distribution flow to the postmen.
How to confirm the distribution rate of Topname?
We have a professional checking team; we will communicate with you before distribution. And when we finish it, the checking team will check the quality of distribution with you. If you check 1000 households, and there are 956 successful. So the distribution rate is 956/1000=95.6%. And our distribution rate is confirmed more than 90%.
What is the follow distribution?
According to your business situation, the follow distribution will be arranged in the field you choose if necessary. But you will feel tired, Topname of the checking team to supervise.
Does your Topname supply the print service?
Print service is just the additional service for our customers. And we have some familiar print factories. If you need the service you can call 021-63536575, or send your mail to E-mali:luxiaowei1018@hotmail.com
Anonymous does not cast into the district's ability to effectively carry out research?
Jin did not vote against the district, generally there are two, one, closed-mail, in the face of a closed-mail case, we suggest that the best use of real-name-drop real name or delivery. Second, closed-end property management, for in this area, there are two solutions for a vote to bring security, but not the quality of screening. Second, in order to be able to provide special "ad robots," self-advertising machine.
Why can¡¯t sort the goods in Shanghai but deliver them to the relevant place?
Shanghai TOPNAME is professional Topname to supply the last mile service. It is not freight Topname. So it can not supply the intercity transportation service.
Why the delivery rate can not be 100%;
1. Customer is not satisfied with product quality and requires return and change
2. Can not contact with the customer in time;
3. Late for the bad weather of rain, storm
Delivery time issue:
Why the delivery can not reached in the same day but needs 2-3days?
According to TOPNAME investigation, about 20-30% client does not appear in address. So the delivery finish rate is 80% in 24h, 90% in 48h, 100% in 72h. (Besides out of contact)
Complain issue:
Complain on delay: sometime it is a complaint, just a request of accurate delivery time, however we take it into complain rate complain on attitude:
1.Quarrel with the receiver or serious dispute;
2. Receiver misunderstands the deliverer's explanation;
3. TOPNAME¡¯s complain rate is less than 0.3%Goods loss.
How to guarantee the safety of goods?
If the loss is caused by Topname we will make the full compensation according to cost and deliver the goods again free of charge.
Security money?
How to guarantee the goods?
We put them under the National Unification contract, Hite used to guarantee the credibility of the registered capital of conduct.
